Frequently Asked Questions
Rasqu Help Center
- I'm unsure of my size. What do I do?
You can check the size chart located among the product images. If you need further assistance, you can contact us here. Our well advised staff will try to help you to choose the right fit.
* Please note that despite our best efforts, we can’t always guarantee a perfect fit
- Do you have free shipping to Hong Kong?
Yes, we offer FREE SHIPPING to all orders within Hong Kong. No minimum purchase required.
- Is there free shipping to other countries?
Yes, all orders over US$150 are eligible for FREE SHIPPING.
- Do you ship to XXXX?
At present, we ship to the following countries:
United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Vietnam, Cambodia, Singapore, Malaysia, Thailand, Philippines
- When will I receive my order?
Please allow up to 21 working days to receive your order depending on where you are in the world. Local deliveries within Hong Kong will take 2-4 days.
For more information visit Shipping.
- Is there an option to choose express shipment?
Yes. Please contact us here to arrange and ask about pricing.
- How do I return an item?
Please visit Return & Exchange and follow the “Steps To Return”.
- What is your return policy?
If you are not happy with your product you can return it to us within 14 days of receiving your order for a full refund by following the returns procedure here.
* Please note that regretfully we do not accept returns of tights, underwear or sale items.
- Are there any exceptions?
Products that are marked as SALE are being offered as a final sale. No returns or exchanges of any kind will be accepted.
Any returned item that show signs of actual use (e.g. markings, make-up/deodorant stains on a garment, overstretched/ripped fabric) will not be processed for Refund/Exchange. Items must be in its original condition, and all tags need to be intact.