Return & Exchange
No returns allowed on any SALE items.
For all other items, you may change your mind at any time within 14 days, starting from the day after you received the Product(s). If successfully processed, you will receive either a full refund of the price paid for the Product(s) or recieve replacement Product(s). Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
Any returned item must be in its original condition, and all tags need to be intact. We strongly advise customers to take extra care when trying item(s) on. Please ensure that it is done over your own underwear. Any returns that do not follow the guidelines will not be processed.
STEPS TO RETURN
- First contact us here. Please include the following:
- full name
- order number
- name of each item(s) and specify return or exchange
- include a brief reason (e.g incorrect fit and too big).
- Return the Product(s) to Us within 14 days of the submission, in the same condition in which you received them, and at your own cost and risk. We advise using trackable shipping service for any Product(s) over US$50.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange. If you are approved, then your refund/exchange will be processed. Please allow up to 14 days for the process.
You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, We reserve the right to deny refund and may have a right of action against you for compensation.
Your item can only be exchanged for the same item in a different size. If the size is not available, we will refund your payment. However in this case, if you would like to exchange it for another product, please return the unwanted item for a refund first, then proceed with ordering the Product(s) of your choice. You will be responsible for paying for your own shipping costs for returning your item but We will cover the shipping cost for sending the exchanged goods back to you.